SUCCESS ✓ VERIFIED SETUP: MODERATE

Support email drafts from your FAQ

Reads incoming customer emails, labels them by type, and writes a reply draft using your own FAQ and policies. Gets a phone ping and send it after a quick check.

For customer success teams · Runs on Frontier

Connects to

GmailTelegramOpenAI

Where to run it

No-code: Zapier Agents, Lindy or n8n (n8n can be self-hosted for privacy).
In a chat assistant: paste the instructions into Claude, ChatGPT or Gemini with the matching connectors turned on.
Local: run the reasoning step on a local model. See the model picker for hardware guidance.

Agent instructions (copy into your agent)

When a customer email arrives, classify it (order status, quote request, product question, complaint, other) and apply the matching Gmail label. Look up the answer only in my knowledge base table. Write a reply as a Gmail draft in a friendly, short style. If the knowledge base does not cover it, say so in the draft and flag it. Notify me on Telegram with a link. Never send.

Verified: confirmed working from a published template, official example or public demo (checked 2026-10-15). Always review an agent's permissions before connecting your accounts. Credits & licenses.

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