AgentsSupport chat agent on your knowledge base
A support chat that answers from your own help articles, shows its reasoning, and detects when a frustrated customer should be routed to a person.
For customer success teams · Runs on Frontier, Local
Connects to
Where to run it
- No-code: Zapier Agents, Lindy or n8n (n8n can be self-hosted for privacy).
- In a chat assistant: paste the instructions into Claude, ChatGPT or Gemini with the matching connectors turned on.
- Local: run the reasoning step on a local model. See the model picker for hardware guidance.
Agent instructions (copy into your agent)
Verified: confirmed working from a published template, official example or public demo (checked 2026-10-15). Always review an agent's permissions before connecting your accounts. Credits & licenses.
Similar recipes
Support email drafts from your FAQ
Reads incoming customer emails, labels them by type, and writes a reply draft using your own FAQ and policies. Gets a phone ping and send it after a quick check.
For customer success teams
WhatsApp support bot from a Google Doc
Answers customer questions on WhatsApp Business using a Google Doc as its only knowledge source, and hands off to a person when the doc has no answer.
For customer success teams
One knowledge base for email, chat and Discord support
Answers support questions from several channels using one shared knowledge base, and logs every question and answer to a sheet for review.
For customer success teams
Customer service agent with specialist handoffs
A front-desk agent that answers simple questions and hands off to specialist agents (for example FAQs or seat and booking changes), each with its own tools.
For customer success teams