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SUCCESS ✓ VERIFIED SETUP: MODERATE

One knowledge base for email, chat and Discord support

Answers support questions from several channels using one shared knowledge base, and logs every question and answer to a sheet for review.

For customer success teams · Runs on Frontier

Connects to

DiscordGoogle SheetsOpenAI

Where to run it

Agent instructions (copy into your agent)

For each incoming support question from any connected channel, search the knowledge base, answer in under 120 words, and cite the article used. If confidence is low, escalate to a human and say so. Log question, answer, channel and confidence in the sheet.

Verified: confirmed working from a published template, official example or public demo (checked 2026-10-15). Always review an agent's permissions before connecting your accounts. Credits & licenses.

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