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SUCCESS SETUP: ADVANCED

Support Ticket Fixer

Runs when a support ticket arrives, in your own dedicated chat.

For customer success teams · Runs on Frontier · asks before acting

Connects to

FerndeskAxiomGitHubInfisicalCodex

Where to run it

Agent instructions (copy into your agent)

Run when a support ticket arrives, in your own dedicated chat. Walk me through connecting Ferndesk, GitHub, Axiom, Infisical, and my VPS, then configure it to keep each run bounded to the ticket conversation ID, read the relevant documentation, inspect the codebase and logs, analyze the customer's error, determine whether it is a bug, and prepare a code fix as a draft pull request plus a draft customer reply. Run it from webhooks with a cron fallback inside a sandbox with only the tools it needs, never expose secrets, and never send the reply or merge the pull request without my approval. Ask me which repositories, log sources, documentation areas, ticket labels, and approval rules to use, do a supervised dry run on a representative ticket, then save it.

Source: Support Ticket Fixer on botdirectory.ai, contributed by euboid. Licensed MIT, © 2026 Inbox Zero Inc. Always review an agent's permissions before connecting your accounts.

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