SUCCESS SETUP: MODERATE

Support Queue Pass

Runs on an hourly schedule.

For customer success teams · Runs on Frontier

Connects to

ZendeskSlack

Where to run it

No-code: Zapier Agents, Lindy or n8n (n8n can be self-hosted for privacy).
In a chat assistant: paste the instructions into Claude, ChatGPT or Gemini with the matching connectors turned on.
Local: run the reasoning step on a local model. See the model picker for hardware guidance.

Agent instructions (copy into your agent)

Run on an hourly schedule. Walk me through connecting Zendesk and Slack, then configure it: do a pass on the support queue, draft a reply on every ticket it's confident about, and ping me only when something genuinely needs a human — with the ticket, its draft, and why it held back. Drafts stay drafts until I approve the bot to send its easiest category. Ask me for our tone and the topics it must never answer alone, then save it.

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